If I am unable to pay my bill, how do I make other payment arrangements? You may inquire at the physician's office or contact Eagle Business Services at 336 274 6515.
What do I do if I make payment arrangements and I cannot make the monthly payment? If you are unable to make you monthly payment, contact the Eagle Business Services office at 336 274 6515. Eagle is willing to work with patients who are having financial problems to make alternate arrangements otherwise; normal collections proceedings for nonpayment will begin.
Does Eagle charge interest on payment plans? Eagle reserves the right to charge interest; however, currently we do not charge interest.
Does Eagle charge a fee for sending out statements? At this time, Eagle does not charge a fee for sending out a statement. However, this has been discussed and we reserve the right to add a fee to each statement in the future.
What if I cannot pay the remaining delinquent balance prior to seeing the physician? Eagle will not deny care for an urgent or emergency problem. Prior to your visit please contact Eagle Billing at 336 274 6515.
We have a large family and do not have insurance, what should we do? Contact the Eagle Billing Director at 336-274-6515 to discuss your options.
I am really sick today and cannot make my copay. Why can't you bill me for my copay? Based on the contract between you and your insurance company, we are required to collect all copays, coinsurance, and deductibles at time of service.
If I am going to be expected to pay at time of service, how can I find out what my charges are going to be? Prior to your visit, contact business services at 336 274 6515 for an estimated cost of your services.
I contacted Business Services to ask how much my services were going to be when I saw my physician. I was told my estimated charge amount. When I received services and checked out my actual charges were higher than what I was originally told. Your charges were estimated prior to your actual visit. Your office visit charge is based on a number of different factors (severity, complexity, number of issues, time). In order for the physician/provider to appropriately diagnose your problem, additional labs, x-rays, or procedures may have to be ordered.
How does Eagle decide if I qualify for financial hardship? To determine if a patient qualifies, the patient must be an established patient and voluntarily provide written documentation of family income and other financial information as required by the Eagle Business Services Director. A patient is eligible for a "sliding scale" adjustment based on the patient's family income compared to the current year Federal Poverty Level.
